Contact information
SummerFloat is committed to providing helpful, professional, and timely customer service.
You may contact us regarding orders, products, shipping, returns, refunds, website questions, or general business inquiries.
Business Information
Business Name: SummerFloat
Year Established: 2026
Website: summerfloat.site
Mailing Address
SummerFloat
409-1869 Spyglass Pl
Vancouver, British Columbia V5Z 4K7
Canada
Customer Support Email
Email is the preferred contact method for:
- Order updates
- Product questions
- Shipping inquiries
- Return requests
- Refund requests
- Damaged or defective products
- Incorrect or missing items
- Website assistance
- General customer service
When contacting us about an order, please include your order number and the email address used during checkout.
Telephone
+1 (604) 220-2396
Telephone assistance may be available during regular business hours. If we are unable to answer, please leave a message or email us.
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Public Holidays: Closed
Hours may change during holidays or exceptional circumstances.
Response Time
We aim to respond to customer inquiries within 24 business hours.
Requests submitted on weekends or public holidays will generally be reviewed on the next business day.
During sales events or high-volume periods, responses may take longer.
Information to Include
For faster assistance, include:
- Full name
- Order number
- Email address used for the order
- Product name
- Description of the issue
- Relevant photographs or videos
- Preferred resolution, when applicable
Returns
Do not mail a return directly to our business address unless our support team has instructed you to do so.
Approved returns must follow the return instructions provided by SummerFloat. Unauthorized returns may be refused or delayed.
Business and Legal Inquiries
For business, partnership, intellectual property, or legal notices, contact:
Please use a clear subject line describing the nature of your inquiry.
Contact Form
Customers may also contact us through the contact form available on summerfloat.site.
Please ensure that your email address is entered correctly so that we can reply.