Shipping policy
This Shipping Policy explains how SummerFloat processes and delivers orders placed through summerfloat.site.
1. Free Worldwide Shipping
SummerFloat provides free standard shipping worldwide on eligible orders.
There is no minimum purchase requirement for standard free shipping unless otherwise stated during a specific promotion.
Certain remote areas, restricted destinations, or locations that cannot be serviced by available carriers may be excluded. If we cannot ship to your location, we will contact you and provide a refund where applicable.
2. Order Processing Time
Orders are generally processed within 1–3 business days.
Processing includes:
- Payment verification
- Order confirmation
- Product preparation
- Quality checks
- Packaging
- Transfer to the shipping carrier
Orders placed on weekends or public holidays may begin processing on the next business day.
During high-volume periods, promotions, holidays, or unexpected disruptions, processing may take longer.
3. Estimated Delivery Time
The estimated delivery time is generally:
7–10 business days after shipment
This timeframe is an estimate and not a guaranteed delivery date.
Delivery may take longer because of:
- Customs inspections
- Remote destination requirements
- Severe weather
- Public holidays
- Carrier congestion
- Incorrect address details
- Regional transportation disruptions
- Events beyond our reasonable control
4. Order Confirmation
After placing an order, you should receive an order confirmation email.
Please review your confirmation carefully and contact us immediately if any information is incorrect.
If you do not receive an order confirmation, check your spam or junk folder and verify that the email address entered at checkout was correct.
5. Shipping Confirmation and Tracking
When your order ships, we will send a shipping confirmation email containing tracking information when tracking is available.
Tracking updates may take several business days to appear after a shipping label has been created.
Some international or local delivery partners may provide limited tracking updates during transit.
6. Multiple Packages
Products in the same order may be shipped separately because of:
- Product availability
- Warehouse location
- Package size
- Carrier requirements
- Delivery efficiency
If your order arrives in more than one package, you will not be charged additional standard shipping fees.
7. Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please include:
- Full recipient name
- Street address
- Apartment, suite, or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Valid telephone number
SummerFloat is not responsible for delays, losses, or additional charges caused by incomplete or inaccurate information supplied by the customer.
8. Address Changes
Contact us immediately at support@summerfloat.site if you need to change your shipping address.
We will attempt to update the address, but changes cannot be guaranteed after the order has entered processing or shipment.
Once a parcel has shipped, the carrier may be unable to redirect it.
9. International Shipping
We ship to many destinations around the world.
International customers are responsible for ensuring that the products they order may be lawfully imported into their country.
Orders may be subject to:
- Customs inspections
- Import duties
- Local taxes
- Brokerage charges
- Administrative processing fees
Unless clearly included at checkout, these charges are not included in the product price and remain the customer’s responsibility.
10. Customs Delays
Customs authorities may inspect, hold, or delay international packages.
SummerFloat cannot control customs processing times and is not responsible for delays caused by government authorities.
Customers may be contacted by a carrier or customs authority to provide additional information or payment.
11. Delayed Orders
A tracking page may temporarily show no updates even while a parcel is moving through the shipping network.
Contact us if:
- Your parcel has not arrived after the expected delivery timeframe
- Tracking has not updated for an extended period
- The carrier reports an issue
- You believe the parcel may be lost
We will review the shipment and contact the carrier when appropriate.
12. Lost Packages
If a parcel is confirmed lost during transit, we may provide:
- A replacement shipment
- A refund
- Another reasonable resolution
We may require the carrier to complete an investigation before providing a final resolution.
13. Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbours, reception staff, or building management.
- Check parcel lockers, side entrances, and safe-drop locations.
- Contact the delivery carrier.
- Contact us at support@summerfloat.site.
SummerFloat will assist with reasonable investigations, but we cannot guarantee reimbursement when the carrier confirms successful delivery to the address provided.
14. Damaged Packages
If your parcel arrives damaged:
- Photograph the external packaging
- Photograph the shipping label
- Photograph the affected product
- Retain all packaging and contents
- Contact us promptly
Please do not discard damaged packaging until your request has been reviewed.
15. Refused or Unclaimed Shipments
Orders refused by the recipient or left unclaimed may be returned to the sender.
Where permitted, refunds may be reduced by reasonable return shipping, customs, storage, or handling charges caused by the refusal or failure to collect the package.
16. Delivery Restrictions
We may be unable to deliver to:
- Certain military addresses
- Restricted territories
- Locations subject to carrier limitations
- Areas affected by sanctions or legal restrictions
- Addresses that cannot be validated
We will contact you if an order cannot be delivered.
17. Contact Us
For questions about shipping or tracking, contact:
SummerFloat
409-1869 Spyglass Pl
Vancouver, BC V5Z 4K7
Canada
Email: support@summerfloat.site
Phone: +1 (604) 220-2396
Website: summerfloat.site