Refund policy

Thank you for shopping at SummerFloat. We want you to feel confident when purchasing our inflatable pool loungers, floating chairs, pool accessories, and related products.

This Return and Refund Policy explains the conditions under which products purchased through summerfloat.site may be returned, exchanged, or refunded.

1. 30-Day Return Policy

We offer free returns within 30 days of delivery.

To qualify for a return, your request must be submitted within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

Returned products must:

Be unused, unworn, and unwashed
Be clean, dry, and free from visible signs of use
Be in their original condition
Include all original accessories, instructions, packaging, and components
Have proof of purchase or a valid order number

For hygiene and safety reasons, inflatable pool products that have been used in water, inflated for extended use, damaged after delivery, or exposed to chemicals may not qualify for return unless they arrived defective or damaged.

2. Free Returns

Eligible returns are free of charge.

Once your return request is approved, we will provide return instructions and, where available, a prepaid return shipping label. Customers should not send products back without first contacting our customer support team.

Returns sent without authorization may be delayed, refused, or returned to the sender.

3. How to Request a Return

To request a return, contact us at:

Email: support@summerfloat.site
Phone: +1 (604) 220-2396

Please include:

Your full name
Order number
Email address used to place the order
Product name
Reason for the return
Clear photographs or videos if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Arrives damaged
Has a manufacturing defect
Is missing parts
Is significantly different from the item ordered
Is the wrong size, colour, or model

For damaged or defective products, we may request photographs or videos showing the issue, the product packaging, and the shipping label.

Depending on the circumstances, we may provide:

A replacement
Replacement components
A full refund
A partial refund
Another reasonable solution agreed upon with you

Do not discard the product or packaging until your request has been reviewed.

5. Products That Cannot Be Returned

Unless required by applicable law, returns may not be accepted for:

Products returned more than 30 days after delivery
Products that have been used in a pool, lake, ocean, or other body of water
Products damaged through misuse, improper inflation, overinflation, punctures, sharp objects, heat exposure, chemicals, or improper storage
Products altered, repaired, or modified by the customer
Products returned without original accessories or important components
Clearance, final-sale, or personalized products when clearly identified as non-returnable
Gift cards or downloadable products
Products showing signs of excessive handling beyond what is reasonably necessary to inspect them

This restriction does not affect your rights regarding products that arrived defective, damaged, or materially different from their description.

6. Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Please contact us as soon as possible at support@summerfloat.site. We cannot guarantee cancellation after an order has been processed, packed, or shipped.

If an order can no longer be cancelled, you may request a return after it has been delivered, subject to this policy.

7. Exchanges

We do not guarantee direct exchanges for every product.

The fastest way to obtain another colour, size, or model is usually to return the eligible product and place a new order.

When an incorrect or defective item was sent, we may arrange a replacement without requiring a new purchase.

8. Refund Processing

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refund processing times depend on your bank, card issuer, or payment provider.

Original shipping fees are not applicable because SummerFloat currently provides free standard worldwide shipping. Upgraded, express, or optional shipping fees, when available, may be non-refundable unless the order arrived damaged, defective, or incorrect.

9. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
Contact us at support@summerfloat.site if the refund still does not appear.

10. Return Shipping Responsibility

SummerFloat covers approved return shipping costs for eligible returns.

Customers may be responsible for additional costs when:

A product is returned without authorization
Incorrect return instructions are followed
A parcel is sent to the wrong address
Additional customs charges result from inaccurate return documentation
The returned package contains products that were not approved for return

11. Refused or Undeliverable Deliveries

If an order is refused, unclaimed, or returned because the customer provided an incomplete or incorrect address, we may deduct reasonable reshipping, return handling, customs, or carrier charges from the refund where permitted.

Please review your shipping information carefully before completing your order.